Gem55 Terms & Conditions – Guidelines Malaysia Platform Usage

Gem55 is an online entertainment and betting platform operating under the domain gem55.biz. The platform provides sports betting services (including the Malaysia Super League, EPL, BWF badminton, e-sports and other sports), Live Casino, slots, live matches with in-play betting, and a VIP rewards programme.

By completing the gem55 account registration process and ticking the "I agree to the Terms & Conditions" box, you confirm that:

• You have read, understood, and agreed to be bound by these Terms & Conditions and Privacy Policy gem55;
• You meet all the eligibility criteria set out in Section 2;
• You are using gem55's services for personal entertainment purposes and not for any commercial purpose without prior written consent;
• The information you provided during registration is truthful, accurate, and up to date.

To register and use gem55's services, you must meet all of the following requirements without exception:

• Age: You must be at least 18 years of age. gem55 does not permit underage individuals to use this platform under any circumstances.
• Legal capacity: You must have full legal capacity to enter into a binding contract in Malaysia.
• Not a gem55 employee: Employees, contractors, and immediate family members of gem55 staff are not permitted to register or use the platform's betting services.
• One account: Each individual is permitted to hold only one active account. Registering multiple accounts using the same or different identities is strictly prohibited.

Gem55 reserves the right to request identity verification documents at any time, including a copy of your Malaysian identity card (MyKad), bank statement or utility bill for verification purposes. Failure to provide the requested documents within 72 hours may result in the account being suspended until verification is complete.

Once your gem55 account is created, you are fully responsible for all activity that takes place under that account. This responsibility includes:

• Password confidentiality: You must keep your gem55 account password strictly confidential and never share it with anyone. gem55 will never ask for your password via email, SMS, or live chat.
• Immediate notification: If you suspect your account has been accessed without authorisation, you must notify gem55 immediately via live chat or email at support@gem55.biz.
• Latest information: You are responsible for keeping your account information up to date — including your phone number, email address and payment details — whenever changes occur.
• Personal use: A gem55 account is for the personal use of the registered owner only. Granting account access to another person, whether for the purpose of playing or otherwise, is strictly prohibited.

Gem55 employs multiple security measures including optional two-factor authentication (2FA), login detection from new devices, and SMS notifications for important transactions. We encourage all members to enable these security features for added protection.

All financial transactions on gem55 are conducted in Malaysian Ringgit (RM). The following terms govern deposits and withdrawals:

Withdrawal Terms: Withdrawals are processed within a timeframe based on the member's VIP level — Silver (24 hours), Gold (4 hours), Platinum (1 hour), Diamond (10 minutes). Withdrawals must be made to the same payment method used for the original deposit and for an equal or lesser amount, as an anti-money laundering measure.

Daily Withdrawal Limit: Daily withdrawal limits vary by VIP tier. Silver members have a daily limit of RM5,000, Gold RM15,000, Platinum RM50,000, and Diamond unlimited (subject to compliance review). Withdrawals exceeding these limits can be split across multiple daily transactions.

Gem55 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated in each offer. The general terms that apply to all gem55 bonuses are as follows:

• Rollover requirement: Every bonus credited to your account carries a rollover (wagering requirement) that must be met before any withdrawal can be processed. The rollover rate is clearly stated in the terms of each promotion.
• Validity period: Unused bonuses or unfulfilled rollover requirements that are not completed within the stated validity period will expire automatically.
• Betting restrictions: Certain bonuses may only be valid for specific game categories or sports. Using a bonus outside the permitted category may result in the bonus being forfeited.
• One offer at a time: Members may not stack two different bonuses in a single betting session unless otherwise stated.
• VIP Programme: VIP Cashback is calculated weekly based on net losses and credited every Monday. There is no rollover requirement for VIP Cashback — funds are credited as cash balance and can be withdrawn directly.

Gem55 reserves the right to modify, suspend or withdraw any promotion at any time with reasonable notice to affected members. Abuse of the bonus system — including but not limited to using multiple accounts to claim bonuses repeatedly — may result in cancellation of all bonuses and account termination.

Betting at gem55 is subject to the specific game rules set for each sport and game category. The general principles that apply to all bet types are:

• Bet confirmation: A bet is only valid once it has been confirmed by the gem55 system and a reference number has been issued. Bets that are pending at the time of a technical disruption are not considered valid until confirmed.
• Odds: gem55 reserves the right to change odds at any time before a bet is confirmed. The odds displayed at the time of bet confirmation are the odds that apply.
• Match cancellation: If a match is cancelled or postponed by more than 72 hours from the original scheduled time, all bets related to that match will be voided and stakes returned to the account.
• Official results: gem55 uses results declared by the relevant official sporting body. In the event of a disputed result, gem55 will await final confirmation from the official body before settling the bet.
• In-play betting: In in-play betting, odds change in real time. gem55 reserves the right to reject or void in-play bets if technical issues or data feed delays occur.
• Betting limits: gem55 reserves the right to set minimum and maximum betting limits for each market. These limits may vary according to the member's VIP tier, match type, and market conditions.

Live Casino games (baccarat, blackjack, roulette) and slots at gem55 use a random number generator (RNG) independently certified by third-party auditors to ensure fairness. The return-to-player (RTP) rate for each slot is stated in the respective game information.

As a gem55 member, you agree not to engage in any of the following activities that could compromise the integrity of the platform or harm other members:

• Using software, bots, scripts, or any automated means to access or interact with the gem55 platform without written authorisation;
• Attempts to hack, infiltrate, or compromise the security of gem55's systems;
• Sharing or selling your gem55 account to another person;
• Using the platform for money laundering or any other illegal activity;
• Insulting, threatening, or abusing gem55 customer support staff;
• Spreading false or misleading information about gem55 on public platforms;
• Exploiting technical bugs or system vulnerabilities — members who discover a bug are required to report it to gem55 immediately rather than exploit it.

Gem55 operates an active 24/7 monitoring system to detect suspicious activity. Violations of the terms in this section may result in actions ranging from a written warning to immediate account termination, depending on the severity of the breach.

All content on the gem55 platform — including but not limited to logos, brand names, interface design, text, graphics, animations, software code, and databases — is the exclusive intellectual property of gem55 or its licensors, and is protected under Malaysian and international copyright, trademark, and intellectual property laws.

You not permitted to copy, redistribute, sell, republish, modify or create derivative works from any gem55 content without prior written consent from gem55. This includes screenshots of the platform interface, odds data and betting information.

Gem55 provides its services on an "as is" and "as available" basis. While we make every effort to keep the platform running smoothly, gem55 cannot guarantee that the service will always be free from interruptions, errors, or delays.

Gem55 is not liable for:

• Financial losses arising from your betting decisions — all betting outcomes are entirely the member's responsibility;
• Service disruptions resulting from scheduled or unplanned system maintenance;
• Losses arising from unauthorised access to your account due to your failure to keep your password confidential;
• Technical issues on the part of your e-wallet or online banking provider;
• Actions or omissions by third parties beyond gem55's reasonable control.

Gem55's maximum liability to you under any circumstances is limited to the total balance in your account at the time of the incident giving rise to the claim.

Gem55 reserves the right to suspend or terminate a member's account for any of the following reasons:

• Violation of any term in this document;
• Fraud, false identity verification or suspicious activity;
• Requests from relevant authorities or regulatory bodies;
• Account inactivity for more than 24 consecutive months;
• Account termination requested by the member through gem55's official channels.

Account closure procedure upon member request: To close your gem55 account, contact the support team via live chat or email at support@gem55.biz. gem55 will process the request within 5 business days. Any eligible balance will be returned once all active rollover requirements have been fulfilled or cancelled.

Termination due to breach: In cases of termination due to a breach of terms, gem55 reserves the right to withhold any balance associated with fraudulent or abusive activity while an investigation is ongoing. Any legitimate balance will be returned once the investigation is concluded.

Gem55 is fully committed to responsible gaming. We believe entertainment should remain just that — and when betting starts affecting your daily life, that is a sign to stop and seek help.

Gem55 provides the following tools to help you stay in control:

• Personal deposit limit: Set a daily, weekly, or monthly deposit limit that cannot be increased immediately — requests to raise the limit take 7 days to come into effect;
• Session time limit: Limit the amount of time you spend on the platform each day;
• Loss limit: Set a maximum loss amount you are comfortable with before a playing session ends automatically;
• Temporary account pause: Temporarily suspend access to your account for 24 hours, 7 days, 30 days or a period of your choosing;
• Self-Exclusion: For more serious concerns, you may apply for a long-term self-exclusion period (6 months to lifetime).

More information on responsible gaming and support resources is available on the Responsible Gaming gem55.

Gem55 reserves the right to amend these Terms & Conditions from time to time. When significant changes are made, gem55 will:

• Publishing a clear notice of changes on the gem55 homepage at least 14 days before the amendments take effect;
• Send a notification to your registered email address;
• Updating the "Last Updated" date at the top of this document.

Continued use of gem55's services after an amendment's effective date will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account before the amendment takes effect.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be referred to good-faith negotiations between you and gem55 within a period of 30 days.

If a resolution cannot be reached through negotiation, the dispute may be referred to:

• The Tribunal Tuntutan Pengguna Malaysia (for claims below RM50,000);
• Courts of competent jurisdiction in Malaysia.

The official languages for all legal communications and dispute resolution with gem55 are Bahasa Melayu and/or English.